Returns & Refunds policy

At W.O.G. (Warriors of Green), we take great care to ensure every order reaches you in excellent condition. Because our products are personal hygiene items, we have a limited return policy to protect the safety and wellbeing of all our customers.

Returns

Due to hygiene and safety reasons, we do not accept returns or exchanges for sanitary pads once they have been delivered.

This policy helps us ensure that every customer receives products that are safe, hygienic, and untampered with.

Damaged, Defective, or Incorrect Orders

If you receive:

• A damaged product

• A defective product

• The wrong item

• An incomplete order

please contact us within 48 hours of receiving your order.

To help us resolve the issue quickly, please include:

• Your order number

• A brief description of the issue

• Clear photographs of the product and its packaging

Our team will review your request and, if eligible, arrange for a replacement or refund.

Refunds

Approved refunds will be processed to the original payment method used during checkout.

Once approved, refunds are typically initiated within 5–7 business days. Depending on your bank or payment provider, it may take additional time for the amount to reflect in your account.

Order Cancellations

Orders may be cancelled only before they have been dispatched.

If you need to cancel your order, please contact us as soon as possible. Once an order has been shipped, it can no longer be cancelled.

Items Not Eligible for Return or Refund

For hygiene and safety reasons, we cannot accept returns or offer refunds for:

• Opened or used sanitary pad packs

• Products returned without prior approval

• Products damaged due to misuse, improper storage, or handling after delivery

• Requests made beyond the reporting period mentioned above

How to Request Support

If you believe there's an issue with your order, we're here to help.

Please email us with:

• Your order number

• Your name

• A description of the issue

• Supporting photographs (if applicable)

Our team aims to respond within 1–2 business days.

Our Promise

Your trust means everything to us.

If we've made a mistake, we'll do everything we reasonably can to make it right. Our goal is to ensure every W.O.G. experience reflects the care, honesty, and transparency that our brand stands for.

Still have questions?

Visit our FAQ page or reach out to our support team—we're always happy to help.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us by e-mail support@wog.org.in